FAQs

SHIPPING INFORMATION

Most of our items are made to order - this usually takes no longer than 7 business days but it is normally sooner

We work with a number of partners - most items are sent from China. You will receive your exclusive product(s) after 5-15 business days, most are delivered within 10 days

Please read individual product descriptions for more details

All products are shipped directly from our partners

If you require faster shipping for your product(s), please contact us using the contact form within 1 hour of your order

We can upgrade you to DHL Express (3-5 day delivery) on some orders. This will incur an extra fee payable via PayPal

Customers in Europe are responsible for any import charges that may be due

Often, however, no charges are due for items imported from China


RETURNS INFORMATION

Our returns policy lasts for 60 days after your payment day. Following this time period, unfortunately, we cannot offer you a refund or an exchange
To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in its original packaging

Additional non-returnable items: 
- Gift cards 
- Downloadable software products

Please DO NOT send your purchase back to the manufacturer. If you want to return a product, contact us via the contact form

The returns address is:

2 Mount Pleasant, Irton, Holmrook, Cumbria, CA19 1TB, United Kingdom

Once your returned item is received and inspected, we will send you an email notifying you of our decision to either approve or reject your refund request
If approved, your refund will be quickly processed via a credit applied to your original method of payment. This process usually takes a few days to complete

If your refund is approved and, after 14 days, you have not received your payment, please (in the following order):

     1. Double-check your bank account
     2. Contact your credit card company. Sometimes it takes a bit of time for payments to be officially posted
     3. Contact your bank. Before a refund is posted, some processing time is often required 

If you have done all the above, and still have not received your refund, please contact us via the contact form and we will be happy to assist

We only replace items that are defective or damaged. If this is the case, and you want to exchange it for the same item, contact us via the contact form

Our returns policy applies to exchanged items too


You will be responsible for paying your own shipping costs when returning your item

Depending on where you live, the time it takes for your exchanged product to reach us may vary

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance

We do not guarantee that we will receive your returned item



PRODUCT INFORMATION

Most of our all-over printed products use a polyester blend for outstanding color reproduction and vibrancy. This is often a 'silky' texture for best results

Some items, like our Harem Pants, have a courser blend for a cotton-like authenticity


We select partners with the highest production standards in the industry and decades of experience in clothing products

Have peace of mind that every item sent out has impeccable quality control


All our items are made ethically by respectably paid workers, who are given ample holidays and never over-worked



PAYMENT INFORMATION

Most major currencies are used on this site which, depending on your location, should be automatically selected. If your currency is not in-use on this site, the default currency of US dollars is applied

The currency can be manually selected by using the drop-down menu of our currency converter (top right corner of the site)

It should be noted that all orders are processed in US dollars, therefore you will be billed in US dollars.

For other currencies, our currency converter may use a slightly different exchange rate compared to your payments provider (PayPal, for example)

If your currency is not available, and you want us to include it on the site in future, please request it via our contact form


Currently we accept PayPal and credit/debit card payments via Shopify Payments. We also allow accelerated checkout with Amazon Pay, Apple Pay, Google Pay and Shopify Pay


If your question does not appear in this list, please contact us via the contact form

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