FAQs – Utopik



  • How long is the processing time?
Most of our items are made to order - this usually takes no longer than 10 days, but it is normally sooner

  • How long is the shipping time?
We work with a number of partners - most items are sent from China. You will receive your exclusive product(s) after 2-4 weeks, but most are delivered within 14 days.

Express delivery is now available at checkout on all items, for an extra fee, which takes 3-5 days

Please read individual product description for more details

All products are shipped directly from our partners

  • If I order more than one item, will they be packed into one parcel?
If you order more than one item, they may be shipped in separate packages by our partners (sorry for any inconvenience). If this is the case, you will receive multiple tracking codes when your items are shipped

  • What is your policy on custom and import duty?
Customers in the European Union are responsible for any import charges that may be due.

Often, however, no charges are due for items imported from China

*Update* Our suppliers now charge extra for delivery to the European Union (EU). Unfortunately, this means that free delivery is now unavailable for EU countries. If you are in the EU and you were charged import fees, please contact us via the contact form and we will reimburse the shipping costs.

  • My parcel was sent over 60 days ago and has not arrived, what should I do?
Your parcel may be with your local post office or neighbor without your knowledge

If not, the parcel might of been lost in the post. Although rare, it is known to happen very occasionally

After 60 days the parcel can be declared lost. We can then either order a replacement (at no extra cost to you) or offer a full refund, depending on your choice

If you think your parcel is lost in the post, please contact us via the contact form

  • Can I cancel my order?
It is very difficult for us to cancel an order, because our supplier takes the money out of our account almost immediately and begins production quickly.

In this situation, it is likely that the order will still be shipped to you. We would ask you to return the parcel to us. Then we would be able to refund you in full.


  • What is your returns policy?
Our returns policy lasts for 60 days after your payment day. Following this time period, unfortunately, we cannot offer you a refund or an exchange

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in its original packaging

Additional non-returnable items: Gift cards and downloadable software products

Please DO NOT send your purchase back to our partner. If you want to return a product, contact us via the contact form

  • What happens when you receive my returned item?
Once your returned item is received and inspected, we will send you an email notifying you of our decision to either approve or reject your refund request

If approved, your refund will be quickly processed via a credit applied to your original method of payment. This process usually takes a few days to complete

  • Why has my refund not arrived yet?
If your refund is approved and, after 14 days, you have not received your payment, please (in the following order):

1. Double-check your bank account
2. Contact your credit card company. Sometimes it takes a bit of time for payments to be officially posted
3. Contact your bank. Before a refund is posted, some processing time is often required 

If you have done all the above, and still have not received your refund, please contact us via the contact form and we will be happy to assist

  • I want to exchange my item, what should I do?
We usually only replace items that are defective or damaged. If this is the case, and you want to exchange it for the same item, contact us via the contact form

Our returns policy applies to exchanged items too

  • Who is responsible for returns shipping costs?
You will be responsible for paying your own shipping costs when returning your item

Depending on where you live, the time it takes for your exchanged product to reach us may vary

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance

We do not guarantee that we will receive your returned item


  • What materials do you use in your all-over printed products?
Most of our all-over printed products use a polyester blend for outstanding color reproduction and vibrancy. This is often a 'silky' texture for best results

Some items, like our Harem Pants, have a courser blend for a cotton-like authenticity

  • What can I expect from your production partners?
We select partners with the highest production standards in the industry and decades of experience in clothing products

Have peace of mind that every item sent out has impeccable quality control

  • What are the ethical standards of our partners?
All our items are made ethically by respectably paid workers, who are given ample holidays and never over-worked


  • What currency does your store use?
Most major currencies are used on this site which, depending on your location, should be automatically selected. If your currency is not in-use on this site, the default currency of US dollars is applied

The currency can be manually selected by using the drop-down menu of our currency converter (top right corner of the site)

It should be noted that all orders are processed in US dollars, therefore you will be billed in US dollars.

For other currencies, our currency converter may use a slightly different exchange rate compared to your payments provider (PayPal, for example)

If your currency is not available, and you want us to include it on the site in future, please request it via our contact form

  • What are my payment options?
Currently we accept PayPal and credit/debit card payments via Shopify Payments. We also allow accelerated checkout with Apple Pay, Google Pay and Shop Pay

If your question does not appear in this list, please contact us via the contact form

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